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School of Physics and Astronomy – computing
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Debugging VPN problems

This page is about debugging VPN problems. For more general VPN notes, see the dedicated VPN page.

The VPN is supplied and maintained by Campus IT, so if the suggestions below don't fix things, you might need to contact the helpdesk for more assistance. Although we at phas-it@glasgow.ac.uk can't fix many VPN problems, we'd like to be aware of widespread issues here, so consider letting us know about the problem too.

In late 2021, there seemed to be some intermittent problems with VPN connections, affecting online physics and astronomy labs. Being intermittent (the worst sort of problem) it's been hard to pin down the cause or even the real nature of the problem. To help the helpdesk (and us) narrow this down, when reporting VPN problems please look at the following checklist:

Further random thoughts: