Contacting P&A IT

The (now-) preferred way of contacting IT support is to create a ticket at the helpdesk (search for ‘cose it’ to go to the COSE-specific helpdesk). The phas-it@glasgow email address has finally been discontinued.

This is the COSE-wide IT helpdesk, which includes a still-shifting roll-call of people specialising in particular domains or particular schools. Your ticket should be routed to one of them, reasonably promptly. If you chap on an IT door, though, you probably won't be turned away.

Hints when creating support tickets:

• If you are reporting something going wrong, quote a date and time if at all possible. This helps people find supplementary information in log files.

• A cut-and-pasted error message is more helpful than a screenshot, in most cases.

• Do think of what other information may be helpful to the person traiging your ticket, trying to route it to someone who can help.

P&A IT documentation — directory – Last modified by Norman Gray on 2026 January 17