Email migration (2019 March 20)
Mail accounts in various domains, including @glasgow.ac.uk
and
@research.gla.ac.uk
are being migrated to Office365 at the beginning
of next week: Tuesday 26 March. This should be straightforward, but people using IMAP
servers (ie, everyone who isn't using Exchange) may have to do some
manual reconfiguration.
The University is migrating from an ‘on the premises’ Exchange server to a cloud-based one, hosted by Microsoft's Office365 service. The most noticeable results for most people should be:
- an increase in the maximum mailbox size, and
- a change of the location for webmail.
This will happen for P&A on the morning of Tuesday 26 March (or rather, overnight the night before). COSE honorary staff will be migrated on Monday 25 March. All undergraduate accounts, incidentally, have already been migrated.
This should all happen straightforwardly: various IT staff within the school have been migrated early, and have confirmed that the transition works, on a variety of mail clients.
Short version:
- People using Exchange as a mail client should not need to do anything.
- People using IMAP clients (ie, almost everyone else) will need to do some reconfiguration. See IMAP instructions.
In most IMAP cases, the best plan seems to be to delete the account from the client, and re-add it according to the above instructions. From IT staff members' experience, Thunderbird seems to be able to cope with simply changing the relevant server names, but if that doesn't work for you, then... delete and re-add.
For further information, see
- IT services' overview.
- A flyer about this, recently distributed to all staff.
Additional observations:
- Webmail: this will move to https://office365.gla.ac.uk/
after migration.
This redirects you to a Microsoft site.
Log in with your
email.address@glasgow.ac.uk
and your GUID password. Once there, you can select ‘Outlook’ from the options available. If you have any problems with reconfiguration of your email client, webmail should tide you over. - If you go to the ‘old’ webmail site at https://mail.campus.gla.ac.uk/, it will still work, but after you log in it will redirect you to the new site.
- Be careful entering server addresses. The instructions quote
host names
*.office365.com
, but someone has registered the domainoffice356.com
, presumably with nefarious intent (ie, cut-and-paste is a Good Thing).
If you have any problems, you should be able to get more help from group-local IT staff and from the central IT helpdesk.