AV support in P&A

Support for audio-visual (AV) equipment in the Kelvin Building is spread over a number of people and teams.

• Lecture theatre AV (ie, that in 222 and 256) is centrally managed: I think campus AV do some monitoring of these spaces, but (just in case) problems should typically be reported via Ivanti tickets.

• Labs: AV problems should be reported to the relevant lab technicians in the first instance; school IT staff can assist the technicians where appropriate.

• The SUPA videoconference room is separate: any problems here should be reported to SUPA support (that is, Sean Farrell, s.j.farrell@hw.ac.uk).

• Spaces like the library/255 to some extent fall between two stools (or in the case of this particular room, between two reasonably padded chairs). By default, it's probably school IT who's best placed to be the first point of contact for these rooms, regarding missing or broken kit, so phas-it@glasgow.ac.uk.

P&A IT documentation — directory – Last modified by Norman Gray on 2022 July 26